Our most frequently asked questions and the answers to match!
What's the best way to contact your team?
If your enquiry is in relation to an order, please make sure your order number is in the subject field of your message, thanks!
What's your shipping policy and returns details?
All of our shipping will be handled by Royal mail for both U.K and International deliveries. We ship using tracked and signed as standard so in the unlikely event that an item goes missing, we can sort out a full refund on your order.
We aim to ship out all orders same day, excluding evenings and weekends.
With regards to returns & damaged items, the standard 30-Day eCommerce guidelines are in place for our products – You can send returns (at your expense) to:
Offsuit Recordings (Returns Dept)
19, Haldane Road
How do Digital Downloads work?
The process of downloading from our store is fairly straight forward. If you are having any difficulties at all when downloading your item please let us know immediately and we will do our best to resolve the situation.
In your confirmation email after purchase, you will see links directly to your downloads.
All downloads are available in either 320kbps MP3 or Lossless WAV files and both are available at the same price!
How can I earn money as an Offsuit Distributor?
Our online store now has an affiliate programme for 2015, allowing listeners like you to be paid for sharing the music you enjoy. How many times have you listened to a release and figured your friends would love it? You’ve then sent it to them, right? This ‘social sharing’ is what Offsuit’s Store is all about.
How it works is pretty simple – You purchase a song/record from the store*. You then receive ‘rights’ to that album allowing you to distribute it to your family/friends. You are then paid a fixed percentage for every sale your ‘share’ gets, via your unique link to the Offsuit Store.
What you can earn is dependent on how many times you share – There are no caps on earning potential.
If you encounter any problems while using our affiliate system, please send an email immediately through to firstname.lastname@example.org and we will resolve any issues you may be facing.
*Excludes single tracks.